Protection of personal and health data

SQUADT attaches great importance to the protection of your personal data. We therefore process your personal data with the necessary care and attention to guarantee the security of these data. Personal data are all data that allow you to be identified as a person. SQUADT complies with the legal provisions concerning the protection of personal data and the rights you have as a patient or customer (including GDPR and the Patients' Rights Act). The personal and health data are processed by SQUADT, Windhoek 13, 8790 Waregem (Belgium), with company number 08987.002.550, only for the purpose for which they were collected and only for as long as necessary.

This statement explains how your personal data are collected, processed and used.

SQUADT collects and processes data about you when you are treated and/or assisted by us as a patient or customer, or when you contact us in any other way.

If you are a supplier, your details or those of your contact persons will be processed within the framework of these activities, as well as when invoices and other accounting documents are processed.

Finally, data about you may be processed because it is or may be relevant to our business, for example, in order to obtain your advice or services.

Purpose of the data processing

Your personal data will be processed for the purpose of providing good healthcare services. We will comply with the statutory obligations imposed on us in this respect as a healthcare provider and we are subject to professional secrecy (or confidentiality).
This refers to the data that you provide to us and that we need for your treatment and care as a patient or customer, for which you rely on us, such as your name and address, e-mail address and any other related data, in particular data relating to your health. Usually these data are passed on directly by yourself, but we may also obtain these data from other parties such as your GP or other specialists.

The data may also relate to your leisure activities or consumption habits, particularly when related to your care. Financial data must be processed for accounting purposes. Data relating to your position and activities are processed for the purposes of communication or public relations.

We collect this data when you fill in our forms, both on paper and electronically.

A number of personal details may also be used for the financial processing of your treatment. For accounting processing, no additional immediately identifiable data are used.
In certain cases, employees also have access to certain personal data, for example when recording appointments. The purpose of this processing is to make the practice run more smoothly and to give the physiotherapist sufficient time to devote to patients. These employees are also obliged to maintain confidentiality and have no access to your data more than what is strictly necessary for the performance of their duties. Other healthcare providers of SQUADT are also bound by professional confidentiality and only have access to such data to the extent that is necessary to provide their part of the care services.
In accordance with the statutory provisions, your physiotherapy file must be kept for 30 years after the last treatment and/or the closing of the file. Other information that is not part of your medical file will be stored in accordance with the statutory time limits or for no longer than is necessary to fulfill the purpose of the processing.

Grounds for data processing

In principle, your data will be collected on the basis of the contractual relationship we have with you as a result of your request for care and treatment, and the physiotherapy contract we enter into with you for this purpose. This also applies to our customers who wish to use our physical coaches. In other cases, the processing is based on the tasks of general interest that we perform as care providers.

The contractual relationship is also the basis for the processing of supplier data.

If processing is not necessary in the framework of the contractual relationship, as is the case for communication, it is based on our legitimate interests as a healthcare provider, in particular freedom of association and freedom of information. In doing so, we always ensure that there is a balance between our interests and your interests.

Sharing of data

The personal data we process are only shared in the context of your healthcare with physicians or healthcare providers who are treating you, or are otherwise shared anonymously. Only information that is necessary for your treatment by another healthcare provider is shared.
If you have given your informed consent, this information is made available digitally to other healthcare providers in a secure manner. These healthcare providers have access to your data only if you call on them for treatment.
Within the framework of legal obligations such as reimbursements of assistance provided by insurance institutions, certain data are also shared with your own health insurer, or for uninsured patients at the expense of the PCSW, with your own PCSW.
Data may also be processed for the purpose of participating in scientific research. All processing is carried out by bodies that have been granted the appropriate authorizations and permissions to process these data. Data are aggregated and all the necessary measures are taken to ensure that they cannot be traced back to individuals.

Your rights as a patient or customer

You have the right to access your own personal data. You can request, view, correct and, if necessary, amend these data. In certain cases, you may also ask for the processing of the data to be temporarily restricted. Such requests can only be refused if they pose a serious threat to your health. A request to delete or restrict the processing of personal data can only be made if there are no legal obligations regarding the processing and retention periods of these data. If you would like to request access to your file, please contact your GP. If you have any questions or complaints, you can always contact your doctor or healthcare provider.
If you suspect a breach in the processing of your personal data and your physician or healthcare provider is unable to provide a definite answer, you have the option to lodge a complaint with the Data Protection Authority (GBA).

Security

We take the necessary measures to secure your personal data in an appropriate manner. This includes double protection of the software used to store your personal data, i.e. a password and a code that changes with each new log-in per user of the software.

Amendments

SQUADT reserves the right to amend this statement and/or this policy. Any changes will be notified to users via the website.
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